Job Details

Product Support Specialist

Pinewood CommunicationsFranklin, TN

We are a small 4G ISP located in Franklin. We offer 4G Modems and hotspots to members who live in rural areas without access to traditional broadband.

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fulltime @ $40,000 - $60,000
XP:junior
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Product Support Specialist

Posted 3 months ago

Help our team provide the best product possible

Description

Pinewood communications is an internet service provider working to bring the convenience of high-speed to rural areas. According to the FCC’s latest report, there are still 19 million people in the US without access to any form of broadband internet. There are even more who have access to services that ultimately prove unreliable. We aim to help resolve this solution.

We are well on our way to achieving this vision and we are looking expanding our team. Currently, we are searching for motivated, self-starting individuals with a passion for customer service to help us continue to offer fast and reliable internet. We are a small, agile, and close-knit team with a focus on work-life balance. Our offices are located just south of Franklin on a farm in historic Leiper’s Fork.

Responsibilities

Clearly communicate with members to help them resolve issues with products Work as a member of a tight-knit team to provide best-in-class customer service Work with teammates to improve customer experience and increase member retention. Work with teammates to constantly create new and innovative internal processes and procedures Work within an on-call rotation for after-hours and weekend outages

Requirements

Experience in customer service Strong written and verbal communication skills Strong problem solving and troubleshooting skills Basic knowledge of how to connect devices to wifi networks Basic knowledge of home network technologies

Education + Experience

Minimum of High School Diploma or comparable achievement Experience with wireless networking required Experience with 4G/LTE technology is a big plus

Interview Process

Phone Interview Video Interview (via Google Meet)